SenseIQ’s intuitive knowledge base empowers your contact centre team to
exceed customer expectations – every contact, every call.
A comprehensive collection of articles, decision trees, scripts and
Q&A sets, SenseIQ harnesses the full knowledge of your organisation
to provide the right answer, every time.
Simple setup with guided tutorials and the ability to import your existing FAQ data
Customer service agents can search using keywords to easily find the right answer.
Users are guided through asking the right questions to find a customer solution.
Sales agents can be led through scripts and handling objections as they deal with prospects.
Easily manage and update company-wide intelligence and content.
Use multiple knowledge bases to segregate data when dealing with different teams.
SenseIQ makes loading organisation knowledge easy with intuitive importing tools and helpful step by step guides.
Knowledge is worthless if it’s not shared. Invite your team and manage who can modify organisational knowledge.
Designed to work in your browser, where your other systems are – no complicated software installs or IT team approvals.
SenseIQ makes loading organisation knowledge easy with intuitive importing tools and helpful step by step guides.
SenseIQ is the brainchild of ContactSuite – part of the Telnet Services Group.
Faced with the challenge of managing tens of thousands of calls a day over dozens of client accounts and hundreds of staff, Telnet’s large New Zealand contact centre looked to their sister company ContactSuite solve common contact centre problems with innovative technology solutions.
The result? SenseIQ – twenty-plus years of knowledge management learnings, rolled into one easy-to-deploy package for your contact centre team.
If you’d like us to contact you with some further information, or if you are looking for advice on how to migrate from legacy systems or build your knowledge from scratch, send us a message and one of our friendly team will get in touch.
If you want to sign up to our Team, Business or Enterprise plans, please send us your details and we’ll get you set up! Online signup is coming soon!
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