SenseIQ - Knowledge Base Software

INTRODUCING

Master every question.

ANSWER CALLS WITH CONFIDENCE

The right answer, every time.

SenseIQ’s intuitive knowledge base empowers your contact centre team to
exceed customer expectations – every contact, every call.

A comprehensive collection of articles, decision trees, scripts and
Q&A sets, SenseIQ harnesses the full knowledge of your organisation
to provide the right answer, every time.

Transform your customer's experience

Intuitive Search

Find the right answers quickly and efficiently
Multiple Knowledge Bases

Organise your knowledge and team access into multiple areas
Intelligent Glossary

Smart tooltips help your team understand technical terms

Decision Trees

Navigate complex processes step-by-step
Article Categories

Narrow down your search, retrieve knowledge faster
Trending Articles

Find the most common recently used articles with one click

SAY GOODBYE TO UNANSWERED QUESTIONS AND DROPPED CALLS

Your organisation's sixth sense

Start

Simple setup with guided tutorials and the ability to import your existing FAQ data

Answer

Customer service agents can search using keywords to easily find the right answer.

Guide

Decision trees help users into asking the right questions to find a customer solution.

Lead

Sales agents can be led through scripts and handling objections as they deal with prospects.

Manage

Easily manage and update company-wide intelligence and content.

Scale

Use multiple knowledge bases to segregate data when dealing with different teams.

How does SenseIQ work?

GETTING STARTED IS EASY

Load your data

SenseIQ makes loading organisation knowledge easy with intuitive importing tools and helpful step by step guides.

Invite your team

Knowledge is worthless if it’s not shared. Invite your team and manage who can modify organisational knowledge.

Fire up your browser

Designed to work in your browser, where your other systems are – no complicated software installs or IT team approvals.

Master every question

SenseIQ makes loading organisation knowledge easy with intuitive importing tools and helpful step by step guides.

Scalable, Simple, Knowledge Management for Teams

At SenseIQ we understand that knowledge is made to be shared. That’s why our pricing allows every knowledge “creator” to share their content with up to 20 read-only users for no extra cost.

Since teams can scale up and down, our Active User Billing, allows you to free yourself from worrying about adding and removing users as your needs change. You will only be billed for your level of usage that month, based on the total number of “active” creators and users that have logged in and used SenseIQ,

Basic
Team
Popular

Business
Enterprise

	Basic	Team	Popular Business	Enterprise
	FREE	US$8 per creator / month	US$22 per creator / month	Contact Us for Details
Read-Only Users Users who can search, access and use knowledge bases, but cannot edit knowledge content	up to 2	up to 20 per creator	up to 20 per creator	Flexible
Monthly Active User Billing Monthly Active User (MAU) billing means that you will only pay for those creators who have logged in and used the system each month.	N/A			Flexible
Maximum Users per Workspace Total number of users (including Creator and Read-Only users) that can access your knowledge.	up to 3	up to 30	up to 1000	Flexible
Knowledge Bases Number of separate knowledge bases that you can create in your workspace.	1	up to 10	up to 100	Flexible
Articles Total Number of knowledge articles you can create	up to 100	up to 1000	up to 50,000	Flexible
Trending Articles Lists the most popular articles in a knowledgebase
Glossary Automatically adds a tooltip with explanations or descriptions to acronyms or company jargon
Smart Import Smart Import intelligently searches word, excel and PDF files, or public websites to find knowledge base content
Decision Trees Quickly and easily build step-by-step process instructions
Article Versioning Easily compare changes to, or go back to an earlier version
Change Management Article changes can be approved by a manager prior to being made live
Public API Feature rich API allows you to integrate SenseIQ in your own projects
Support	Community	Email Support	Priority Email Support	Customised
	Get Started	Get Started	Get Started	Contact Us

How do i get billed for SenseIQ?

SenseIQ is billed based on usage at the end of each monthly billing cycle. You will be charged for the number of creators who have logged in throughout that month.

Each creator allows for up to 20 read-only users to log in. If more than 20 users log in during the month, you will pay for additional creator(s) to cover the total number of active read-only users

You can use the calculator to estimate what your monthly costs will be based on the number of creators and read-only users

How do I optimise costs?

With SenseIQ, your costs automatically scale up and down as your needs change without you needing to do anything.

Your costs are calculated every month based off the number of creators and read-only users who use SenseIQ (with a minimum of 1 creator billed each month)

What is a Creator?

A Creator is any SenseIQ user who can create or edit articles.

Anyone who is assigned as Owner, Manager or Editor for any knowledgebase is regarded as a creator.

What is a read-only User?

A read-only User is any SenseIQ user who only has access to search for retrieve and give feedback for articles.

Anyone who is only assigned as user across all knowledgebases is regarded as a read-only User.

Maximum User Limits

In all plans there is a maximum user number. This covers all users in the workspace including Creators (Owner/Manager/Editor) and Read-Only Users.

If you require more than 1000 users, please contact us to talk about our Enterprise plan

WE KNOW YOUR WORLD

Built by the contact centre solutions specialists.

SenseIQ is the brainchild of ContactSuite – part of the Telnet Services Group.
‍
Faced with the challenge of managing tens of thousands of calls a day over dozens of client accounts and hundreds of staff, Telnet’s large New Zealand contact centre looked to their sister company ContactSuite solve common contact centre problems with innovative technology solutions.

The result? SenseIQ – twenty-plus years of knowledge management learnings, rolled into one easy-to-deploy package for your contact centre team.

Contact Us

If you’d like us to contact you with some further information, or if you are looking for advice on how to migrate from legacy systems or build your knowledge from scratch, send us a message and one of our friendly team will get in touch.

You can also send us a message if you’re currently on our Basic plan, and you’d like to try out our amazing features on the Team and Business plans