INTRODUCING

Master every question.

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ANSWER CALLS WITH CONFIDENCE

The right answer, every time.

SenseIQ’s intuitive knowledge base empowers your contact centre team to
exceed customer expectations – every contact, every call.

A comprehensive collection of articles, decision trees, scripts and
Q&A sets, SenseIQ harnesses the full knowledge of your organisation
to provide the right answer, every time.

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Transform your customer's experience

SAY GOODBYE TO UNANSWERED QUESTIONS AND DROPPED CALLS

Your organisation's sixth sense

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Start

Simple setup with guided tutorials and the ability to import your existing FAQ data

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Answer

Customer service agents can search using keywords to easily find the right answer.

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Guide

Decision trees help users into asking the right questions to find a customer solution.

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Lead

Sales agents can be led through  scripts and handling objections as they deal with prospects.

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Manage

Easily manage and update company-wide intelligence and content.

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Scale

Use multiple knowledge bases to segregate data when dealing with different teams.

How does SenseIQ work?

GETTING STARTED IS EASY
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Load your data

SenseIQ makes loading organisation knowledge easy with intuitive importing tools and helpful step by step guides.

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Invite your team

Knowledge is worthless if it’s not shared. Invite your team and manage who can modify organisational knowledge.

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Fire up your browser

Designed to work in your browser, where your other systems are – no complicated software installs or IT team approvals.

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Master every question

SenseIQ makes loading organisation knowledge easy with intuitive importing tools and helpful step by step guides.

Basic

FREE
  • up to 3 Users
  • 1 Knowledge Base
  • 100 Articles
  • Desktop, Tablet and Mobile access
  • Community Support

Team

US $8 / user/month
  • up to 20 Users
  • up to 10 Knowledge Bases
  • 1000 Articles
  • Decision Trees
  • Email Support

Business

US $22 / user/month
  • Unlimited Users, KBs and Articles
  • Decision Trees
  • Change Management
  • Public API Access
  • Priority Email Support

Enterprise

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  • Unlimited Users, KBs and Articles
  • All Features Enabled
  • Flexible Billing Options
  • Advanced API Access
  • Customised Support
Simple pricing. Simple management. Pay for only what you use.

SenseIQ’s Monthly Active User (MAU) billing means that you will only pay for those users who have logged in and used the system each month – regardless of how many users you have in total.  This makes it easy and fast to scale up and down, and saves you money on team members who only occasionally have to access your knowledge.  

Prices shown exclude GST or other applicable taxes.

WE KNOW YOUR WORLD

Built by the contact centre solutions specialists.

SenseIQ is the brainchild of ContactSuite – part of the Telnet Services Group. 

Faced with the challenge of managing tens of thousands of calls a day over dozens of client accounts and hundreds of staff, Telnet’s large New Zealand contact centre looked to their sister company ContactSuite solve common contact centre problems with innovative technology solutions.

The result? SenseIQ – twenty-plus years of knowledge management learnings, rolled into one easy-to-deploy package for your contact centre team.

Contact Us

If you’d like us to contact you with some further information, or if you are looking for advice on how to migrate from legacy systems or build your knowledge from scratch, send us a message and one of our friendly team will get in touch.

You can also send us a message if you’re currently on our Basic plan, and you’d like to try out our amazing features on the Team and Business plans


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    Master every question.