INTRODUCING
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Master every question.

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ANSWER CALLS WITH CONFIDENCE

The right answer, every time.

SenseIQ’s intuitive knowledge base empowers your contact centre team to
exceed customer expectations – every contact, every call.

A comprehensive collection of articles, decision trees, scripts and
Q&A sets, SenseIQ harnesses the full knowledge of your organisation
to provide the right answer, every time.

Transform your customer's experience

SAY GOODBYE TO UNANSWERED QUESTIONS AND DROPPED CALLS

Your organisation's sixth sense

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Start

Simple setup with guided tutorials and the ability to import your existing FAQ data

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Answer

Customer service agents can search using keywords to easily find the right answer.

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Guide

Users are guided through asking the right questions to find a customer solution.

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Lead

Sales agents can be led through  scripts and handling objections as they deal with prospects.

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Manage

Easily manage and update company-wide intelligence and content.

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Scale

Use multiple knowledge bases to segregate data when dealing with different teams.

How does SenseIQ work?

GETTING STARTED IS EASY
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Load your data

SenseIQ makes loading organisation knowledge easy with intuitive importing tools and helpful step by step guides.

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Invite your team

Knowledge is worthless if it’s not shared. Invite your team and manage who can modify organisational knowledge.

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Fire up your browser

Designed to work in your browser, where your other systems are – no complicated software installs or IT team approvals.

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Master every question

SenseIQ makes loading organisation knowledge easy with intuitive importing tools and helpful step by step guides.

Basic

FREE
  • 1 Workspace
  • 1000 Articles
  • Desktop, Tablet and Mobile access
  • Community Support

Enterprise

Contact Us
  • Multiple Workspace
  • Unlimited Articles
  • Advanced API Access
  • Desktop, Tablet and Mobile access
  • Customised Support
WE KNOW YOUR WORLD

Built by the contact centre specialists.

SenseIQ is the brainchild of Telnet, New Zealand’s largest provider of outsourced contact centre services.

Faced with the challenge of managing tens of thousands of calls a day over dozens of client accounts and hundreds of staff, Telnet looked to their technical team to solve common contact centre problems with innovative technology solutions.

The result? SenseIQ – twenty-plus years of knowledge management learnings, rolled into one easy-to-deploy package for your contact centre team.

Want more Information?

If you’d like us to contact you with some further information, or if you are looking for advice on how to migrate from legacy systems or build your knowledge from scratch, send us a message and one of our friendly team will get in touch.

If you want to sign up to our Business or Enterprise plans, please send us your details and we’ll get you set up!  Business plan online signup is coming soon!

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    Master every question.

    ©2020 Telnet Services Limited