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Communication and collaboration between departments
Service and providing the potential clients and customers with testimonials is one of the best ways to market.
September 5, 2019
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SenseIQ’s intuitive knowledge base empowers your contact centre team to exceed customer expectations – every contact, every call.
A comprehensive collection of articles, decision trees, scripts and Q&A sets, SenseIQ harnesses the full knowledge of your organisation to provide the right answer, every time.
Wait times
Call length
Escalation rates
Staff training time
Customer satisfaction
First call resolutions
Confidence and efficiency
Contact centre capacity
Simple setup with guided tutorials and the ability to import your existing FAQ data.
Customer service agents can search using keywords to easily find the right answer.
Users are guided through asking the right questions to find a customer solution.
Sales agents can be led through scripts and handling objections as they deal with prospects.
Easily manage and update company-wide intelligence and content.
Use multiple knowledge bases to segregate data when dealing with different teams.
SenseIQ makes loading organisation knowledge easy with intuitive importing tools and helpful step by step guides.
Knowledge is worthless if it's not shared. Invite your team and manage who can modify organisational knowledge.
Designed to work in your browser, where your other systems are - no complicated software installs or IT team approvals.
You're ready to go. Watch your team take calls with confidence, knowing that the right answer is always close at hand.
1 Workspace
1,000 Knowledge Base Articles
Unlimited users
Desktop, Tablet and Mobile access
Full email support access
Free Beta until January 2020
Receive a 33% discount on paid plans forever when you join the Beta
1 Account
Regular Database
Ultimate R&D
Tech Support
Responsive Website
10 Revesion
1 Account
Regular Database
Ultimate R&D
Tech Support
Responsive Website
10 Revesion
1 Account
Regular Database
Ultimate R&D
Tech Support
Responsive Website
10 Revesion
SenseIQ is the brainchild of Telnet, New Zealand's largest provider of outsourced contact centre services.
Faced with the challenge of managing tens of thousands of calls a day over dozens of client accounts and hundreds of staff, Telnet looked to their technical team to solve common contact centre problems with innovative technology solutions.
The result? SenseIQ - twenty-plus years of knowledge management learnings, rolled into one easy-to-deploy package for your contact centre team.
We’re excited to have launched a limited public beta of SenseIQ.
If you’d like to be one of the first users, or would like to know more then please fill out the form and one of the SenseIQ team will be in touch ASAP
